Shipping & Returns
Shipping on all Matchstick Monkey US orders is FREE. We ship via USPS to all US States including Hawaii and Alaska, as well as APO/AFO. Orders are shipped next business day out of our US warehouse located in the suburbs of Atlanta, GA. Please allow 5-7 business days for delivery, depending on your location.
For any questions about your order please click here to email us and our Customer Care team will be happy to help!
At Matchstick Monkey, customer satisfaction is our top priority. If you're not satisfied with your order, please click here to contact our Customer Care team. If you wish to return your product, you can do so within 14 days from the date of delivery from the Matchstick Monkey online store. If your product was received more than 14 days ago, we will consider a refund only when a product is faulty, or is returned unused in original packaging in saleable condition with proof of purchase. You will be responsible for shipping costs when sending products back to our warehouse.
If you purchased your Matchstick Monkey product from a retailer, you will need to contact the original retailer for a return and/or refund.